Return Policy

 Effective as of 01 November 2023

At Berlabin, we take pride in offering high-quality products and ensuring your satisfaction. However, we understand that there may be situations where you need to return a product. Our return policy is designed to make this process as smooth and hassle-free as possible.

Initiating a Return

To initiate a return, please follow these simple steps:

1. Send an email to info@berlabin.com within 30 days of your purchase.
2. Include the following essential information in your email:
- Your order number.
- The reason for your return.
- Clear photos depicting any issues for damaged or defective product returns or replacement requests.

Our Customer Experience Team's Commitment

Our dedicated Customer Experience team is here to assist you. We promise to respond promptly to your email within 24-48 hours and guide you through the next steps in the return process. Your satisfaction is our priority, and we're committed to addressing your concerns effectively.

Return Window

Please note that returns must be initiated within 30 calendar days of receiving your products. We want to ensure that you have ample time to evaluate your purchase and, if necessary, request a return.

Return shipping costs are at the customer's expense.

Return Method

Berlabin reserves the right to select the return method, such as a prepaid return label, a return shipping address, or other appropriate means. Our goal is to make the return process as convenient for you as possible.

Product Condition

To be eligible for a return, the product must be in its original condition and packaging. We may not be able to process returns for products that show signs of use, are not in their original packaging, or do not meet our return policy criteria.

Refund Process

Once your return is approved, we will initiate the refund process. Refunds will be issued using the original payment method you used for your purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company's processing times.

Exchanges and Replacements

If you wish to exchange a product or request a replacement due to damage or defects, please indicate this in your return request email. We will do our best to facilitate the exchange or replacement promptly.

Contact Us

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our Customer Experience team at info@berlabin.com.

At Berlabin, your satisfaction is our commitment, and we aim to provide you with a seamless and reliable shopping experience. Thank you for choosing Berlabin.